Frequently Asked Questions
-
How do I sign up for Online Banking?
To sign up for Online Banking, you'll need:
1. An active Gen Trace Trust account (checking, savings, CD, mortgage, loan, credit card or an investment account with our affiliated broker/dealer, Gen Trace Trust Investment Services* )
2. Your Gen Trace Trust debit card number and PIN or your account number
3. A valid email address -
I forgot my password. What should I do?
To recover your password, go to the Sign In area on https://gentracetrust.com/auth/login and click Forgot Password. Provide your username or email address, and a recovery link will be sent to your registered email address.
-
How do I view my account statements online?
Once you’ve signed in to Online Banking, you can access your account statements by:
1. Click Statement menu item on the top left of the page
2. Select the time period for which you want to generate the statement -
Can I open a checking or savings account online?
Gen Trace Trust allows personal checking and savings accounts to be opened online, with a maximum of two applicants per account. Please visit our full list of products available to open online.
-
What kind of IRAs does Gen Trace Trust offer?
We offer multiple options for fixed and variable-rate IRAs. Contact us to get a full list all the benefits of a Gen Trace Trust IRA.
-
Does Gen Trace Trust send emails or texts to its customers?
We may occasionally send messages to you. If you've provided us with a valid email address, you may opt out of receiving marketing messages. If you've set up specific alerts (such as account alerts or Online Statements), we’ll send this information as appropriate.
